This Privacy Policy explains how iByte Hosting LLC (“we,” “us,” or “our”) collects, uses, shares, and safeguards personal information when you access or use our game server hosting services (“Service”). Your privacy is important to us, and we are committed to protecting your information in compliance with applicable laws across all 50 states.
This policy applies to all personal data we collect online or offline in connection with the Service. It covers information gathered during account registration, billing, support interactions, and server usage. Any capitalized terms not defined here have the meanings given in our Terms and Conditions.
We collect the following categories of information:
Account Information
Name, email address, mailing address, phone number, state, city, address, and zip code.
Payment Information
Billing address or other payment method data collected by our payment processors.
Usage and Server Data
Server configuration, uptime statistics, IP addresses, console logs, error reports, bandwidth usage.
Support and Communications
Correspondence content when you contact support via email or ticketing.
We use your data to:
Provide, maintain, and improve the Service.
Process payments, invoices, and refunds.
Respond to support inquiries, troubleshoot issues, and enforce our Terms.
Communicate announcements, updates, promotions (with opt-in).
Detect, prevent, and respond to fraud, abuse, security incidents, or illegal activity.
For users in the European Economic Area (EEA), we process data under these legal bases:
Performance of a contract (providing hosting services).
Compliance with legal obligations.
Legitimate interests (fraud prevention, service improvement).
Consent (marketing communications).
We may share your information with:
Service Providers
Payment processors, hosting infrastructure partners, analytics and email platforms.
Legal and Regulatory Authorities
When required by subpoena, court order, or law enforcement request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, with notice to you.
Aggregated or Anonymized Data
For industry analysis and Service improvement, where individuals cannot be identified.
We implement industry-standard safeguards, including:
Encryption in transit (TLS) and at rest.
Firewalls, intrusion detection, and access controls.
Regular security audits and vulnerability assessments.
Despite our efforts, no system is impenetrable. You are responsible for securing your server applications and credentials.
We retain personal data only as long as necessary:
Account and billing records: 7 years for tax and auditing purposes.
Usage logs and backups: up to 1 year, unless longer retention is required by law.
Support records: up to 2 years following ticket closure.
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Obtain a copy in a machine-readable format.
Restrict or object to certain processing activities.
Withdraw consent for marketing communications.
To exercise these rights, contact [email protected].
We use cookies, web beacons, and similar technologies to:
Maintain your session and preferences.
Analyze usage patterns through Google Analytics and similar services.
Serve targeted promotions if you opt in.
You may disable cookies or adjust browser settings, but some features may not function properly.
Our Service may contain links to third-party websites, plugins, or applications. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy notices before sharing personal data.
Your information may be transferred to, stored, or processed in jurisdictions outside your residence, including the United States. We ensure adequate safeguards, such as Standard Contractual Clauses, to protect your data.
Our Service is not directed to children under 13. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a child under 13, please contact us to request deletion.
If you reside in California, you have additional rights under the California Consumer Privacy Act:
Right to know categories of personal information collected and its sources.
Right to request deletion of personal information (with exceptions).
Right to opt out of sale of personal information.
Right to non-discrimination for exercising CCPA rights.
Submit CCPA requests to [email protected] or toll-free at (800) 123-4567.
Nevada residents may opt out of the sale of “covered information” by emailing [email protected] with “Nevada Do Not Sell” in the subject line.
We may update this policy to reflect changes in legal requirements or Service operations. We will post the revised policy with a “Last Updated” date. Continued use after updates constitutes acceptance.
For questions, requests, or concerns about this Privacy Policy, please contact us:
iByte Hosting LLC 1234 Nebraskan Drive Lincoln, NE 68508 Email: [email protected] Phone: (800) 123-4567
Last Updated: July 12, 2025
