Privacy Policy

Effective date: April 19, 2026

This Privacy Policy explains how iByte Hosting LLC collects, uses, stores, and shares personal information when you use our website, control panel, support channels, and game server hosting services.

1. Information we collect

• Account details: name, email address, billing address, and contact information.
• Billing data: payment-related details processed by trusted third-party payment providers.
• Service data: server configurations, connection logs, usage metrics, and technical diagnostics.
• Support records: messages, tickets, and other communications sent to our team.

2. How we use information

• To provide, maintain, protect, and improve our hosting services.
• To process transactions, invoices, renewals, and refunds.
• To troubleshoot issues, respond to support requests, and communicate service updates.
• To detect abuse, fraud, security incidents, or violations of our terms.

3. Sharing and disclosure

• We do not sell personal information.
• We may share data with service providers that help us operate billing, infrastructure, communications, or support.
• We may disclose information if required by law or when reasonably necessary to protect our users, services, or rights.

4. Data retention

• Billing and tax records may be retained as required by law.
• Technical logs may be retained for security, troubleshooting, and operational needs.
• Support history may be retained to provide continuity of service.

5. Security

We use reasonable administrative, technical, and organizational safeguards to protect stored information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

6. Your choices

You may contact us to request access to, correction of, or deletion of personal information where applicable. Some information may be retained when necessary for legal, billing, fraud-prevention, or operational reasons.

7. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date.

9. Contact

Questions about privacy can be sent to [email protected].